Service Contract Cancellations

If you have a service contract to cancel please follow these instructions.

Please remember if the cost of the service contract was financed at the time of your vehicle purchase, all cancellation refund payments must be mailed to that lending source. Proof of a lien free vehicle must be provided to process a cancellation directly to the owner of the service contract.

Ford brand ESP service contract owners:

Gary-Worth will not be able to process your ESP cancellation. The owner on record of the ESP policy must make the cancellation request. 

The written cancellation request must be submitted to ESP Headquarters, attention “Terminated Dealer Department,” along with the following:

Customers name (first and last as listed on your ESP agreement)

Customers current phone number and address including ZIP code

Vehicle Identification Number (VIN)

Odometers statement or odometer reading

Cancellation effective date

Statement indicating the selling dealer is no longer in business

Copy of the original application for contract

Proof of payment for the contract/verification of price (i.e. Bill of Sale with itemized price for ESP, etc.)

Signed statement by customer requesting the cancellation of ESP coverage

A customer may request cancellation of an ESP contract by mailing the request to ESP Headquarters. Your request must be within 90 days of the cancel effect date. If the request is received 90 days or more after the cancellation effective date, one of the following documents must be supplied to ESP Headquarters for processing: 

Stolen Vehicle – copy of the insurance payoff report or request from the lien holder stating reason (a police accident report is not sufficient.)

Repossession – copy of lien holder request

Vehicle totaled – copy of insurance settlement papers or request from the lien holder stating reason (a police accident report is not sufficient.)

Traded in – new vehicle bill of sale or odometer statement

If no supporting documentation is supplied with request over 90 days, the contract will be cancelled based on postmark date.

The request can be mailed/faxed to ESP Headquarters for processing. Send requests to:

ESP Headquarters
Cancellation Administration
P.O. Box 6045
Dearborn, MI 48121

Fax 313-390-3817

Your request will take approximately 7-10 business days to process. Your refund will take 3-4 weeks after processing.

Ford ESP Headquarters 800-392-3673. Hours of operation: M-F 8:30 a.m. - 6:00 p.m. (Eastern time)

All other service contract holders should mail your requests to our corporate address:

Gary-Worth Inc.
Att: Service Contract Cancellation
PO Box 429
Gladstone, OR 97027

Please review your specific policy for all questions and include the appropriate information with your request for cancellation. All missing documentation will delay your processing. Your request will be processed within 7 days, your refund will normally take 3-4 weeks.