Service Contract Cancellations
If you have a service contract to cancel please follow these instructions.
Please remember if the cost of the service contract was financed at the time
of your vehicle purchase, all cancellation refund payments must be mailed to
that lending source. Proof of a lien free vehicle must be provided to process a
cancellation directly to the owner of the service contract.
Ford brand ESP service contract owners:
Gary-Worth will not be able to process your ESP
cancellation. The owner on record of the ESP policy must make the
cancellation request.
The written cancellation request must be submitted to
ESP Headquarters, attention “Terminated Dealer Department,” along with
the following:
 | Customers
name (first and last as listed on your ESP agreement) |
| Customers
current phone number and address including ZIP code |
| Vehicle
Identification Number (VIN) |
| Odometers
statement or odometer reading |
| Cancellation
effective date |
| Statement
indicating the selling dealer is no longer in business |
| Copy
of the original application for contract |
| Proof
of payment for the contract/verification of price (i.e. Bill of Sale
with itemized price for ESP, etc.) |
| Signed
statement by customer requesting the cancellation of ESP coverage |
A customer may request cancellation of an ESP
contract by mailing the request to ESP Headquarters. Your request must be
within 90 days of the cancel effect date. If the request is received 90
days or more after the cancellation effective date, one of the following
documents must be supplied to ESP Headquarters for processing:
| Stolen
Vehicle – copy of the insurance payoff report or request from the lien
holder stating reason (a police accident report is not
sufficient.) |
| Repossession
– copy of lien holder request |
| Vehicle
totaled – copy of insurance settlement papers or request from the lien
holder stating reason (a police accident report is not
sufficient.) |
| Traded
in – new vehicle bill of sale or odometer statement |
If no supporting documentation is supplied with
request over 90 days, the contract will be cancelled based on postmark
date.
The request can be mailed/faxed to ESP Headquarters
for processing. Send requests to:
ESP Headquarters
Cancellation Administration
P.O. Box 6045
Dearborn, MI 48121
Fax 313-390-3817
Your request will take approximately 7-10 business
days to process. Your refund will take 3-4 weeks after processing.
Ford ESP
Headquarters 800-392-3673. Hours of
operation: M-F 8:30 a.m. - 6:00 p.m. (Eastern time)
All other service contract holders should mail your requests to our corporate
address:
Gary-Worth Inc.
Att: Service Contract Cancellation
PO Box 429
Gladstone, OR 97027
Please review your specific policy for all questions and
include the appropriate information with your request for cancellation.
All missing documentation will delay your processing. Your request will be
processed within 7 days, your refund will normally take 3-4 weeks.
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