This page is provided to answer many questions you might have. If you have a question that is not mentioned here, please do not hesitate to contact us directly.

 

Q. Where can I take my new or used vehicle for general service repairs?

A. Our service department will remain open through the month of September. Because of the loss of certain technicians there may be certain repairs we are no longer able to perform. Please call and we are happy to discuss your options. Again we will recommend that you use a factory facility for your maintenance and general repairs. You can use any Ford, Lincoln or Mercury facility.

 

Q. I have a service contract and need to cancel. What do I do?

A. Please see the information page on this web site for details on cancellations.

 

Q. I have been servicing my vehicle at Gary-Worth for years, what can I do about getting my service records?

A. We will be occupying an office at the present location for at least 5 years. A summary of your service history will remain on file electronically and we will maintain copies of the actual repair order on file for five years from the present date. Should you require a copy please email us at garyworth@ipns.com with a subject line title of "Service History Request."

 

Q. I just bought a new vehicle, where do I go for warranty repairs?

A. Your new vehicle warranty repairs can be performed by any Lincoln, Mercury or Ford dealer. We would suggest that you consider using a dealer that is most convenient to your needs. There are dealers located all around the Portland area including Vancouver and Salem. You can find a dealer closest to you by doing a locate at www.lincolnvehicles.com or www.ford.com.

We are concerned that our customers are taken care of during their warranty period and are happy to personally discuss any questions you might have.

 

Q. With Beaverton announcing that they too will close their Lincoln Mercury franchise will Ford replace the franchises at another location?

A. Lincoln Mercury has most recently announced the opening of a new franchise location at Landmark Ford in Tigard off of I-5. The two main Lincoln and Mercury locations in the Portland area are now Courtsey Ford Lincoln Mercury on 122nd and SE Halsey and Landmark Ford Lincoln Mercury in Tigard.

 

Q. Why did you send us a mailer telling us you would remain open, and have now announced you are closing?

A. Our original intentions were to remain open as a service facility and continue to sell top quality used cars and trucks. Once we announced the termination of our new car franchise we were approached buy several companies wanting our property. We were able to structure a sale of the property that made more sense than to continue our business plan. 

It is important for our customers to understand that our corporation will remain intact. As a part of our sale agreement Gary-Worth Inc. will maintain an office space at the same location for many years. We will retain our dealer license and also be able to handle company issues such as service contract cancellations. You will be able to contact us at the same phone number and address we have always used.

 

Q. Will you continue to sell cars and trucks?

A. At this point we are not sure. Our intention is to liquidate our remaining inventory through the month of October. After October we are going to take a break and see what opportunities exist. There is always a possibility that we could obtain a different franchise in the future and operate at a different location. Also there is a possibility that we might sell a few used cars and trucks on a "one-on-one" basis from our present location.

 

Q. Who is buying your property?

A. We have entered into a sales agreement with J&M Body Shop of Milwaukie. J&M will be leasing the auto sales portion of the dealership to another car dealer and run their body shop operations in the service areas of the building.

 

Q. So what made you decided to do what you have done?

A. Gary-Worth Company is a very healthy business. We intend to remain profitable and retain the equity that has been built for the past 49 years. That was our primary reason for terminating the Lincoln Mercury franchise. There comes a point where a business must consider the income that it is able to generate verses the costs involved in owning a franchise. Most people would be amazed at the costs involved in having a new car franchise. Many of these costs are paid directly to Ford and do not change with volume. For example, just to order a new car there are fixed costs. A dealer must pay to access the order information, print the information (at our time and expense) and pay for the equipment and access to order the vehicle. In addition to Ford there are many other costs to suppliers, venders and services providers.

 

Q. Why couldn't you make a profit with the Lincoln Mercury franchise?

A. Unfortunately most of the public does not realize the fabulous products that Lincoln & Mercury is now building. In most cases the products are priced less than the competition, the quality is much higher (including comparisons to the top imports) and the styling is great. The franchise has reached a point where the volume in the northwest is just not high enough to support a single franchise dealer location anymore.